3rd Line Support is designed for larger organisations to further protect their designated mission critical servers and email systems with our team of support specialists backed up by the vendor.

We provide 3rd line cover to your internal 2nd and 3rd line support personnel covering the following products only:

Provides:

Unlimited telephone support with 30 minute response
Remote support and diagnostics within SLA
Escalated to chargeable site visit within SLA as per escalation chart
Service review meeting every four months (optional)


Windows Server (NT/2000/2003) Exchange (5.5\2000\2003) Active Directory Clustering (Advanced\Enterprise\Datacentre) SQL Administration and Clustering		Netware Server (3.x\4.x\5.x\6.x) GroupWise (5.x\6.x) NDS Border Manager ZENworks Cluster Services iFolder iPrint iChain

What our clients say

"Once a decision has been made they are efficient in planning the installation and careful to ensure minimal disruption."

Justin Randall, Managing Director
Goedhuis & Co, Vauxhall, London

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