"Network Interlinks were fundamental to this project and have enabled us to streamline our entire IT operation. The unified hardware and communications infrastructure has yielded benefits in all of our operational areas and significantly improved IT management."
Rachna Osman
Combat Stress
Leatherhead, Surrey
Support Outsource
Support Outsource provides remedial support and administration assistance both remotely and on-site for a fixed cost subscription.
Support Outsource is suited to companies who have limited internal resources for IT support and administration and wish to have all remedial support and system administration provided for a fixed cost. This support level also provides the benefits of remote system monitoring and the ability to pre-purchase on-site visits at a reduced cost.
Support Outsource provides:
Unlimited telephone support with 30 minute response Remote support and diagnostics within 30 minutes from escalation Escalated to site visit as specified in Service Level agreement Monthly remote health checks for specified servers Remote proactive monitoring of Servers Remote systems administration On-site system administration Service review meeting every four months
