"We have come along way since we first met back in the dark days of having virtually no decent IT – we now have a strong and reliable platform which is more or less trouble free."
Philip Toye, Financial Director
Fulton Umbrellas
Canary Wharf London
Third Line Support
Third Line Support is designed for larger organisations to further protect their designated mission critical servers and email systems with our team of support specialists backed up by the vendor.
We provide third line cover to your internal second and third line support personnel covering the following products only: Windows Server (NT/ 2000/ 2003) Exchange (5.5 2000 2003) Active Directory Clustering (AdvancedEnterpriseDatacentre) SQL Administration and Clustering Netware Server (3.x 4.x 5.x 6.x) GroupWise (5.x 6.x) NDS Border Manager ZENworks Cluster Services iFolder iPrint iChain
Third Line Support provides:
Unlimited telephone support with 30 minute response Remote support and diagnostics within SLA Escalated to chargeable site visit within SLA as per escalation chart Service review meeting every four months (optional)
