	Support Response	Support Response Plus	Support Outsource	Specialist 3rd Line Support
System Assessment				For details of our 3rd Line Support bespoke services click here or follow the link above.
Response Time	30 minutes	30 minutes	30 minutes
Telephone Support
Remote Access Support
Remote Administration	£60 p/h
On-site Support	£89 p/h (1st hour £125.00*)	£89 p/h (1st hour £125.00*)
On-site Administration	£89 p/h (1st hour £125.00*)	£89 p/h (1st hour £125.00*)
Support Incident Reports
Support Reviews
Pre Sales Consultancy
Warranty Service Co-ordination
Remote System Monitoring
Network Asset & Software Reporting				*Typical callout based on site being within 2 hours travel time.
System Health Reports
Pre Purchased Site Visits		Optional	Optional
Pre Purchased Scheduled Visits, minimum half day per month	Optional	Optional	Optional

What our clients say

"They have provided support beyond what would be reasonably expected from a support company."

Tim Donne, IT Manager
Faupel plc, Leatherhead, Surrey